Funeral Home Complaint Guide

Filing a Funeral Home Complaint

Filing a funeral home complaint is straightforward and can usually be done online, by mail, or by phone. These complaints help ensure that your concerns are addressed and that funeral homes are held accountable for their actions.

To file a complaint, visit the website of the State Funeral Board in your state and look for the section on filing a complaint. Provide as much detailed information as possible, including the funeral home’s name and location, the individuals involved, and a description of the issue. It’s important to provide documentation or evidence supporting your claims, such as contracts, receipts, or emails.

Depending on the outcome of the investigation, the funeral home may be required to take corrective action, face fines, or have their license revoked.

In addition to the complaints process, you may wish to seek legal representation to pursue financial compensation. At our law firm, we understand the complexity of legal matters related to funeral homes, and we are here to help you. We have experienced funeral home negligence lawyers who focus on these cases and can guide you through the legal process.

What Does a State Funeral Board Do?

State Funeral Boards are state agencies that oversee and regulate the funeral industry. They play a crucial role in protecting consumers and ensuring funeral homes comply with state laws and regulations. In many states, these boards are responsible for licensing funeral homes, overseeing funeral directors and embalmers, and investigating complaints against funeral homes.

State Funeral Boards also have the authority to investigate a funeral home complaint and take corrective action when necessary, such as revoking a funeral home’s license or imposing fines. By filing a complaint, you can help prevent similar issues from happening in the future and ensure that funeral homes are held accountable for their actions.

Contact Your State Funeral Board

  • Alaska
  • Alabama
  • Arkansas
  • Arizona
  • California
  • Colorado
  • Connecticut
  • District of Columbia
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Massachusetts
  • Maryland
  • Maine
  • Michigan
  • Minnesota
  • Iowa
  • Missouri
  • Mississippi
  • Montana
  • North Carolina
  • Nebraska
  • North Dakota
  • New Hampshire
  • New Jersey
  • New Mexico
  • Nevada
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Vermont
  • Washington
  • Wisconsin
  • West Virginia
  • Wyoming

Funeral home negligence or abuse occurs when a funeral home has neglected to fulfill its duty of care for the body or memory of your deceased loved one.

Although your loved one has passed, their rights survive through your family. You may have the right to sue the funeral home for personal injuries resulting from emotional distress caused by a funeral home’s harmful acts.

If you or a loved one suffered neglect or abuse at a funeral home, our funeral home negligence lawyers are standing by to help you.

Frequently Asked Questions About Funeral Home Complaints

What Types Of Issues Can Be Reported To A State Funeral Board?

State funeral boards often investigate complaints concerning issues such as funeral home negligence, overcharging, and failure to deliver contracted services.

What Should I Do If I’m Not Satisfied With The Outcome Of The Funeral Home Complaint Process?

If you are unsatisfied with the outcome of the complaint process, you may wish to seek legal representation to pursue your potential case. Our law firm has experienced attorneys who focus on funeral-related cases and can guide you through the legal process.

How Long Does Resolving A Complaint With A State Funeral Board Take?

The length of time it takes to resolve a complaint can vary depending on the complexity of the issue and the workload of the State Funeral Board. However, most boards are committed to resolving complaints quickly and efficiently.

Are There Other Resources Available For Individuals Dealing With Funeral-related Issues?

Several other helpful resources are available, including grief support groups and death care professional organizations that can assist with funeral-related issues. 

The FTC Funeral Rule & Funeral Services Complaints

While state funeral boards play a crucial role in addressing individual complaints and ensuring local compliance, it’s essential to recognize the broader oversight provided at the national level. The Federal Trade Commission (FTC) steps in here, offering a comprehensive framework of guidelines and protections specifically tailored for funeral services. This dual layer of state and federal oversight ensures that consumers are shielded from potential malpractices, no matter where they are in the country.

What Does The Funeral Rule Cover?

The Funeral Rule, established by the Federal Trade Commission (FTC), offers several key protections to consumers when they’re dealing with funeral homes. Here’s what the rule safeguards against:

  • Hidden Costs: Funeral homes must provide itemized price lists for all their services and products. This ensures that consumers aren’t surprised by unexpected costs or fees.
  • Forced Package Deals: While funeral homes can offer package deals, they cannot force consumers to buy services they don’t want. Consumers have the right to select and pay for only the individual services they need.
  • Misrepresentation: Funeral homes must provide accurate information about legal requirements. For instance, they can’t falsely claim that embalming is required by law when it’s not.
  • Undisclosed Fees: All costs, including any additional fees or service charges, must be clearly disclosed to the consumer before finalizing the agreement.
  • Casket and Urn Sales Pressure: If consumers choose to buy a casket or urn elsewhere, funeral homes cannot charge extra fees or refuse to use the purchased items.
  • Misleading Product Descriptions: Funeral homes must provide clear descriptions of products, ensuring that consumers understand what they’re purchasing. For example, they can’t use misleading terms to describe a casket’s protective features.
  • Delayed Information: Funeral homes are required to provide price information over the phone if requested. They must also provide a written price list when consumers visit in person, ensuring timely access to crucial information.
  • By offering these protections, the Funeral Rule ensures that consumers are treated fairly, transparently, and respectfully during the challenging process of planning a funeral.

Filing a Complaint with the Federal Trade Commission (FTC)

If you believe a funeral home has violated the Funeral Rule or engaged in deceptive practices, you have the right to file a complaint with the FTC. Here’s how and why you might consider this step:

Why File with the FTC?

While state funeral boards handle local complaints and specific licensure issues, the FTC addresses violations of federal regulations, ensuring nationwide standards are upheld.

How To File an FTC Complaint:

  • Online: Visit the FTC’s Complaint Assistant website. Choose the category that best fits your concern, provide details about your experience, and submit your complaint.
  • By Phone: Call the FTC’s Consumer Response Center at 1-877-FTC-HELP (1-877-382-4357).
  • By Mail: Send a letter detailing your complaint to:
    Federal Trade Commission,
    Consumer Response Center,
    600 Pennsylvania Avenue NW,
    Washington, DC 20580.

What Information to Include:

Provide as much detail as possible. This might include the name and location of the funeral home, descriptions of any misleading practices, copies of contracts or receipts, and any other relevant documentation.

What Happens Next?

The FTC reviews complaints and, if necessary, can launch investigations. While they might not intervene in individual cases, the information you provide can help identify patterns of misconduct and lead to broader actions against offending businesses.

Additional Benefits:

By filing a complaint with the FTC, you contribute to a national database. This helps the FTC identify and target widespread issues, ensuring future consumers are better protected.

Note: Remember, while the FTC plays a vital role in upholding national standards, it’s essential to also consider filing a complaint with your state funeral board, especially if you’re seeking immediate resolution or specific local actions.

Contacting a Funeral Home Negligence Lawyer

State funeral boards are an essential resource for individuals who have lost a loved one and need help navigating issues with the funeral process. It’s vital to be aware of the role of the state funeral board and how it can help protect consumers from potential problems such as fraud, misrepresentation, or mistreatment of remains. Additionally, if you have damages due to funeral home negligence, you may wish to seek legal representation from a funeral home negligence lawyer who can help you seek compensation for your injuries.

At Traction Law Group, we understand the complexity of legal matters related to funeral homes, and we’re here to help. Our experienced attorneys specialize in these cases and can provide legal representation and guidance to help you seek the financial compensation you deserve. 

If you need legal assistance or advice related to funeral home complaints or other matters, please don’t hesitate to contact us to speak to a funeral home lawyer. You can reach us by phone at (866) 647-1032 or complete the contact form on our website for a free consultation.

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